FAQs

We are so excited to have you join us! Please arrive 15 minutes early so that we can show you around. We recommend bringing water. Your mat, mat towel, and face towel are always on us! We do have a water refill station and water bottles for purchase. 

If you are taking a reformer class, please be sure to bring a pair of Pilates socks in addition to your water! Both are available for purchase if needed :).

You can find parking on Brace Avenue, in front of the studio, or behind our building in the public lot that you can enter from Minnesota! The lot directly behind our building is private, and we only have access to the first five spots. Please give yourself time to find parking so that you can make it to class on time.

For the safety and enjoyment of all our clients, we do not allow anyone in 3 minutes after the listed class start time. Once the door is locked and the instructor has begun, if you are not inside the room you will be considered a no-show. We understand that things happen, if this is the case please email hello@the-well-studio.com.

Thank you for taking your first Pilates class with us<3! Mat and reformer Pilates are different and so special in their own way.

We recommend you try both at some point to decide which you resonate most with! All of our classes are all level friendly, but if we had to recommend you start with one first, it would probably be Classical Reformer Pilates. Minimal props are used for this class which helps you learn how to find intention in slow movements and how to really activate your core while on the reformer machine.

Mat Pilates is also a great place to start if you are not interested in reformer! Please note that Mat Pilates is a heated class unless it is stated otherwise. 


If you no-show to a class, you will be charged a fee of $20. We ask that you make sure that you are able fully commit to your class upon booking. This ensures that everyone who wants to and is able to attend are able to secure their spot. 

You can always cancel your reservation on our app! However, please note that our late cancellation period begins 12hours before the class starts. If you cancel before that window, there will be no penalty! But if you cancel during that 12 hour period, you will receive a $18 late cancellation fee. 

Heated classes in the mat room will be set to 85-90 degrees. Our bodies also add a few degrees, so please come prepared with water :).

For any and all job inquiries, please email hello@the-well-studio.com !

First off, we will miss you! But second, you can request the cancellation in our app or email us directly at hello@the-well-studio.com.

Please note: To avoid any cancellation fees, you must cancel AFTER your membership commitment window. Any cancellations before the window is complete will result in a penalty fee equal to one month’s membership price.