Terms and Conditions – The Well 

Welcome to The Well (“we,” “our,” or “us”). These Terms and Conditions (“Agreement”, “Terms of Service”, or “The Well Agreement”) govern your access to and use of our website and services, including participation in our studio classes, events, and memberships (collectively, the “Services”). 

By accessing or using www.the-well-studio.com (the “Site”) or attending The Well’s Services, you agree to be bound by these Terms. If you do not agree, you should discontinue use immediately. 

1. Eligibility 

You must be at least 18 years old to use our Services, or have the consent of a parent or legal guardian. The minimum age to participate in classes is 16, and minors must attend with a parent or guardian. Clients under 18 must register with parental or guardian consent. 

2. Member Services and Policies 

Cancellations 

  • All Clients: Cancel at least 12 hours in advance to avoid a $15 late cancellation fee or $20 no-show fee. 

  • Switching time slots within the 12-hour window is treated as a late cancellation.

  • Cancellations must be made via our app or website. 

Reservations 

You must be physically present at least 5 minutes before class starts. Your spot may be given to a waitlisted client if you arrive late. 

Personal Belongings 

The Well is not responsible for the safekeeping of personal belongings. You assume all risk of loss for any items you bring into the studio. 

3. Purchase, Refund & Membership Policies

  • All class packages and memberships are non-refundable. No exceptions. ● Class packages come with expiration dates clearly noted at purchase. 

  • Memberships may be canceled at any time after completing the initial commitment period. 

  • No refunds will be provided for unused classes, partial months, or missed sessions. 

4. Health and Safety Disclaimer 

Participation in any fitness activity involves risk. By using our Services, you confirm that you are healthy and physically able to participate, and that you have consulted a physician as needed. You voluntarily assume all risks and release The Well from liability for injuries or health issues related to your participation. 

5. Arbitration and Dispute Resolution 

Informal Resolution 

We aim to resolve concerns quickly and respectfully. Please email us at 

hello@thewellstudio.com with your full name, description of the issue, and your desired resolution. 

Arbitration Agreement 

You agree to resolve any disputes through binding arbitration, governed by the Federal Arbitration Act and administered by JAMS or the American Arbitration Association (AAA). 

Class Action Waiver 

You agree not to participate in any class or collective legal action. If this waiver is unenforceable, the arbitration agreement will be void, and disputes will be resolved in court. 

6. Intellectual Property 

All content, branding, designs, and materials on www.the-well-studio.com are owned by The Well. Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Privacy Compliance 

The Well complies with all applicable privacy laws, including the California Consumer Privacy Act (CCPA). 

California residents have the right to: 

  • Access, correct, or delete their personal data. 

  • Request disclosure of what data is collected and shared. 

  • Opt out of the sale of personal data (Note: we do not sell personal information). For more details, view our [Privacy Policy] or email us at hello@thewellstudio.com. 

8. Modifications to These Terms 

We may update these Terms from time to time. Changes are effective upon posting to our Site. Continued use of the Services indicates acceptance of the revised Terms. 

9. Governing Law 

These Terms are governed by the laws of the State of [Insert State], without regard to conflict of law principles. 

10. Contact Us 

For any questions about these Terms and Conditions, please contact us at: 

The Well 

✉️ hello@thewellstudio.com 

�� www.the-well-studio.com